Holiday Village Rusalka    

The campus is a small paradise, rooms are clean but not fancy. I didn't see air conditioning running and there is no hair dryer or mini bar. TV had only a few programs (2 German, total 10). The food was terrible, looked bad and tasted bad. They reheat the soups from previous day and even put the same bowl of fish egg salad just wiped on the sides and leveled a little. The coffee machine was working just between 7:30 and 10:00. Not to mention there was no teaspoon whatsoever. All juices had a weird taste either chemical or mold. I don’t know about alcoholics (never tasted) but the local white wine had a strange phosphorescent color. Sports are just on the list, I saw only on the tennis court some people. We tried to rent bikes or go kayaking but the bikes were broken and about kayaks nobody knew a thing. They just sent us to ask another and another person. The personnel were so grumpy that you feel like an intruder and want to stay away from them. Anyway they cannot help you in any way because they don’t know and even if they know, they hardly can put together a phrase in English. Too bad because the location is marvelous, well maintained and a bit savage, away from any noisy resort or city.

service personnel poorly prepared, nobody except the receptionist does not know a foreign language, appear to be peasants in the area without any training of any kind... For ex.: after breakfast we found 2 maid room who were not bothered at all by this in our room, they not having a job with cleaning the room, had to deal with LCD screen TV that was in the room...In the food were some peasants who stay there, but not bothered to discard immediately after meals is released, expect to fill all of the scrap or be asked to clean.... probably changed the manager and regenerate the resort, giving up qualified personnel in favor of the peasants in the area, cheap labor is probably.... great pity that the location is superb...I do not think back soon, maybe years, to see if the staff has changed...

p.s. paid parking although you can not get there otherwise than by car!

Deceiving experience- we will never come again to this resort:the standard rooms are poorly equipped (3 stars and no fridge!!, the windows and the door are old and barely close), the food is disgusting and we noticed they re-cook the food that the tourists didn't eat in the previous days, the staff is arrogant and only at the main bar the drinks are included- so, if you are thirsty in the night(and remember, before 23:00) you have to walk aprox 300m to the bar to get a glass of water. The shops in there had thrice the prices normally seen in other resorts. It's a pity they didn't invest in this great area, cause the landscapes are great.

The cooking was bad, sorry.

The resort has 3 stars but rates are for 4 stars. No improvment of the services or rooms endowment since 2009. However the landscape and the beach are very beautiful.

clean, quiet place, wondeful view so we have in mind to return here in the future just taking into account the practice we gained
Suggestions, comments:
1) need of better or more motivated animator staff for the activities during the day including a bit higher evening performance shows which will probably better involve the guests in the programme
2) food issue - tasty, very good BUT from time to time the available quantity was not really in line with the number of guests, replenishment of vegetables (especially tomatoes) was not proper - should be improved to get the real feeling of AI service; snacks served were very very poor, maybe not only sanwiches should be prepared (which just get bad due to the high temperature so nobody tries them) but availability of fruits could solve the issue and again, the guest would have impression to get excellent AI service for the money spent
3) we needed doctor - nobody was available in the medicine's room...doctor direct phone number available only at the reception not enough...if you are really sick you want immediate doctor availablity and not first phone the reception and than just waiting for the aid...(in our case there was no possibility to phone the reception as there was a light shut down in the resort so nothing was working...no light, no air condition, no TV, just nothing for 20-30 minutes, exactly when we realized that there is no doctor in the medical room and someone adviced us to phone the reception...)
4) poor explanation at reception at arrival on the services included- which is the AI restaurant, bar, etc., need of extra questions
5) no possibility to use credit card - we wanted to stay one more night and to pay by card the expences for the extra night; there was no way but to go to Kavarna or other place to take out money from the bank so we decided to leave...if you have possibility to use credit card you may take quicker decisons and make immediate payments otherwise you think over things.