Grand Hotel Varna      

A group of 20 of us stayed at the hotel in July 2011, we expected dirty rooms, poor service and awful food more of a 2* standard than 5*, we got a slightly dated but beautiful, clean large hotel with huge bedrooms and pleasant staff. Yes the carpets were slightly worn and there were a few stains, yes the hot water was unreliable and yes the hairdryers were useless but overall the rooms were fine. Not enough hangers and the thinnest pillows I have ever slept on. The restaurants were ok , queuing of course, but that is all-inclusive for you, the Romanians, and there were a lot of them, obviously do not believe in waiting their turn! Food was ok , bit repetitive especially the breakfast that never changed, not even the variety of fruits available, a big criticism is the way to reserve the specialty restaurants, we failed to book even when queuing up at 8.45, it would be much better to have a first come first served basis. There seemed to be empty tables during the evenings even though we were told they were completely fully booked. There was some confusion about the all inclusive option at the other hotels, bars and pools within the Grand Hotel Resort, there were people with different colour bands using the pools and bars in our hotel but we were refused in some of the other hotels even though some staff in our hotel had told us we could use facilities in any of the resort hotels...confusing. No ice cream at our hotel either , you had to go to another hotel... not much good for the children! The children's pool smelled of urine, parents should make sure that babies and toddlers wear swim nappies... ours did!! Value for money.. excellent Would we go again, definitely! Watch out for the mosquitoes in the evenings!

5 star - no way, 3 star at the most! Very messy all-inclusive with bad food and particularly bad coffee. For a week I could manage to get my allocated towels once! If you are lucky to get a room with a sea-view don't get excited, you will be tortured by the hard boom-boom music of the pool-bar until at least 2AM, even when there are no clients in the bar (the personell loves to party alone). And try to communicate with management or personell - all you will get is a grumpy reaction. Smiles are in a very short supply! Will never go there again.

DO NOT go there! This a very dirty hotel rooms with walls mucegaiti, very big mess, all inclusive very weak. If you want good food and drink must be purchased. In conclusion, the hotel looks like one of 2 stars.

THE HOTEL ROOMS WERE NOT VERY CLEAN, THE BATHROOMS WERE DIRTY, ALTHOUGH THE PUBLIC AREAS AT THE HOTEL WERE VERY CLEAN AND BEAUTIFUL.THE STUFF WAS KIND AND HELPFUL.